Delivery & Returns
Delivery Terms
UK Delivery
Important Notice - Please note that due to a planned warehouse relocation between 21st July and 4th August 2025, all UK orders placed during this period will be held on back order. Dispatch will resume on 4th August 2025 on a next working day delivery.
We apologise for any inconvenience caused and encourage you to contact us with any questions.
All UK orders are dispatched from our UK warehouse. UK VAT (20%) applies to all orders.
- Standard Delivery (Mainland UK) – £6.90
(Allow up to 7 working days for delivery) - Next Working Day (Mainland UK) – £9.00
(Order by 1pm, Monday to Friday) - Channel Islands – £16.50
Please note delivery times exclude weekends and UK bank holidays. Orders placed during these times will be processed on the next working day. You’ll receive tracking details by sales@gingerlily.co.uk email, and the appointed courier will follow up via text, call, or email.
If your UK order includes both in-stock and pre-order items, we will automatically split the delivery so you can enjoy the available products without delay. The pre-ordered items will follow once they are ready, according to the advised lead time. Please note that payment is required in advance to secure all pre-order items.
EU Delivery (European Union Member States)
All EU orders are fulfilled from our Netherlands warehouse.
- Local VAT is applied at checkout based on the destination country.
- UK VAT will not be charged.
- No import duty is payable on EU deliveries.
If you receive unexpected courier charges from 10.07.2025 onwards, please contact us at sales@gingerlily.co.uk, and we will investigate.
Delivery to EU countries usually takes 3–5 working days, depending on location and courier. You will receive tracking details by sales@gingerlily.co.uk email, and the appointed courier will follow up via text, call, or email.
EU VAT & Shipping Rates by Country:
| EU Country | VAT Rate | Standard Delivery (2-5 Working Days) Order Weight: <20kg | Standard Delivery (2-5 Working Days) Order Weight: >30kg |
| Austria | 20% | €14 | €23 |
| Belgium | 21% | €10 | POA |
| Bulgaria | 20% | €36 | POA |
| Croatia | 25% | €51 | €31 |
| Cyprus | 19% | POA | POA |
| Czechia | 21% | €17 | €24 |
| Denmark | 25% | €15 | €40 |
| Estonia | 22% | €33 | €52 |
| Finland | 26% | €52 | €60 |
| France | 20% | €16 | €32 |
| Germany | 19% | €9 | €13 |
| Greece | 24% | €34 | €41 |
| Hungary | 27% | €21 | POA |
| Ireland | 23% | €15 | €33 |
| Italy | 22% | €15 | €33 |
| Latvia | 21% | €33 | €52 |
| Lithuania | 21% | €33 | €52 |
| Luxembourg | 16% | €13 | €14 |
| Malta | 18% | POA | POA |
| Netherlands | 21% | €7 | POA |
| Poland | 23% | €17 | €19 |
| Portugal | 23% | €16 | €36 |
| Romania | 19% | €20 | €34 |
| Slovakia | 23% | €21 | €31 |
| Slovenia | 22% | €25 | €31 |
| Spain | 21% | €16 | €33 |
| Sweden | 25% | €20 | €38 |
*POA - Price On Application
Any price on application (POA) shipping will be charged at cost and invoiced separately after checkout. We will contact you by email with a shipping quote for approval. This must be paid to release your order for delivery.
For orders containing both in-stock and pre-order items, we will wait until all items are ready before dispatch, based on the advised lead time. To request a split delivery, contact us at sales@gingerlily.com or call +44 (0) 2088 779905, as additional charges will apply. Please note that payment is required in advance to secure all pre-order items.
Rest of World Delivery (Non-EU Member States & International)
Important Notice - Please note that due to a planned warehouse relocation between 21st July and 4th August 2025, all our Rest of World orders placed during this period will be held on back order. Dispatch will resume on 4th August 2025 on selected delivery methods. We apologise for any inconvenience caused and encourage you to contact us with any questions.
Orders to non-UK, non-EU Member State countries are shipped from our UK fulfilment centre on DAP (Delivery at Place) terms. UK VAT is not charged.
You will be contacted by the courier to pay local import duties and taxes before delivery.
Delivery usually takes up to 10 working days. You will receive tracking details by sales@gingerlily.co.uk email, and the appointed courier will follow up via text, call, or email.
For pre-orders containing both in-stock and pre-order items, we will wait until all items are ready before dispatch, based on the advised lead time. To request a split delivery, contact us at sales@gingerlily.com or call +44 (0) 2088 779905, as additional charges will apply. Please note that payment is required in advance to secure all pre-order items.
Shipping Charges by Region:
| Zone | Countries | Delivery Charge |
| 2 | Monaco | £28.00 |
| 3 | San Marino, Vatican City | £33.00 |
| 4 | Andorra | £34.00 |
| 5 | Albania, Bosnia-Herzegovina, Gibraltar, Greenland, Iceland, Kosovo, Montenegro, North Macedonia, Norway, Serbia, Switzerland | £37.00 |
| 6 | Hong Kong, Singapore, United Arab Emirates | £65.00 |
For all other countries not listed, shipping will be charged at cost and invoiced separately after checkout. We will contact you by email with a shipping quote for approval. This must be paid to release your order for delivery.
USA, Canada & the Americas Delivery
Important Notice - Please note that due to a planned warehouse relocation between 21st July and 4th August 2025, all our USA, Canada and America orders placed during this period will be held on back order. Dispatch will resume on 4th August 2025 on selected delivery methods. We apologise for any inconvenience caused and encourage you to contact us with any questions.
For the best experience, US customers should order via our dedicated US website: https://gingerlily.com/ , which includes region-specific sizes and promotions.
Orders placed on our UK website for delivery to these regions will be shipped from the UK and will be subject to import duties and tariffs.
Delivery usually takes up to 10 working days. You will receive tracking details by sales@gingerlily.co.uk email, and the appointed courier will follow up via text, call, or email.
For pre-orders containing both in-stock and pre-order items, we will wait until all items are ready before dispatch, based on the advised lead time. To request a split delivery, contact us at sales@gingerlily.com or call +44 (0) 2088 779905, as additional charges will apply. Please note that payment is required in advance to secure all pre-order items.
| Region | Delivery Charge |
| East Coast | $40.00 |
| Midwest/ Central US | $60.00 |
| West Coast | $80.00 |
For all other countries not listed, shipping will be charged at cost and invoiced separately after checkout. We will contact you by email with a shipping quote for approval. This must be paid to release your order for delivery.
Return Terms
UK, USA & Rest of World (Non-EU Member States & International)
If you’re not entirely satisfied with your order, you may return unused items in their original condition and packaging within 14 days of receipt for a refund or exchange.
Please return items to:
Gingerlily Ltd
Flight Logistics Group Ltd
Unit 7-8, Wokingham Commercial Centre
Molly Millars Lane
Wokingham, Berkshire, RG41 2RF, UK
Include your order number and retain proof of postage. We cannot accept responsibility for returns lost in transit.
Return postage is at your own cost unless the item is faulty, damaged, or incorrect. This does not affect your statutory rights.
Refunds may take up to 10 working days to process.
EU Customers (European Union Member States)
If you’re not entirely satisfied with your order, you may return unused items in their original condition and packaging within 14 days of receipt for a refund or exchange.
EU returns address:
Gingerlily Ltd
GOODS Fulfilment Services
Knibbelweg 73 f1
2761JC, Zevenhuizen, Netherlands
Include your order number and retain proof of postage. We cannot accept responsibility for returns lost in transit.
Return postage is at your own cost unless the item is faulty, damaged, or incorrect. This does not affect your statutory rights.
Refunds may take up to 10 working days to process.
If you have any questions, please feel free to contact our sales support team at Gingerlily. We’re happy to help via email at sales@gingerlily.com or by phone on +44 (0) 2088 779905. We look forward to speaking with you.